Customer Service Manager

British Council Alger, Algérie
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  • Secteur d'activité Services
  • Date d'expiration 24 Septembre
  • Nombre de postes 01 poste ouvert
  • Niveau de poste Confirmé / Expérimenté
  • Niveau d'étude (diplome) Licence (LMD), Bac + 3| Master 1, Licence Bac + 4

Role purpose

  • The post-holder will lead the team of Sales and Customer Services across the country, demonstrating the values, behaviours and knowledge required by Customer Service professionals to ensure the quality and efficiency in service delivered to internal and external clients increase customer satisfaction, loyalty and retention to meet their expectations.
  • The post-holder will contribute to the volume growth of our consumer facing products by improving sales performance and ensuring reliable data is gathered from new and existing customers and presented to relevant stakeholders in a timely way. Provide measured insights into our customers for various business units within the British Council.

About Us

The British Council is the UK’s international organisation for cultural relations and educational opportunities. We create friendly knowledge and understanding between the people of the UK and other countries. We do this by making a positive contribution to the UK and the countries we work with – changing lives by creating opportunities, building connections and engendering trust. We work with over 100 countries across the world in the fields of arts and culture, English language, education and civil society. Each year we reach over 20 million people face-to-face and more than 500 million people online, via broadcasts and publications. Founded in 1934, we are a UK charity governed by Royal Charter and a UK public body. 

Successful Candidates

Suitable candidates should have:

Minimum/essential requirements:
 

  • C1 level English
  • Fluent Arabic and French
  • University Graduate or equivalent 
  • University degree or relevant
  • 1 Year of Experience in a sales-focused role 
  • 3 Years of Experience in Management role 

Desirable requirements: 

  • British Council product knowledge
  • Experience working in academic or educational environment
  • Call Centre or Face to Face operations background
  • Strong communication skills and proven ability to build rapport with customers 

 Benefits Package

  •  Pay Band  G : Gross Salary 125,000.00 DZD (Before tax and social security deductions)
  • Transportation allowance : 2,000.00 DZD
  • Food Allowance: 5,000.00 DZD

Closing Date 

  • If you are interested in applying and feel that you are suitable for the role, please apply before 09.08.2018  (23:59 DZ Time) 
  • Role Profile.doc
  • BC Behaviors.pdf
  • BC Core Skills.pdf

 
NOTE: Applicants must have the legal right to live and work in Algeria. We do not accept CVs. Kindly fill up the application form completely in order to be considered for the role.  

Internal applicants needs to inform their line managers and enclose their performance review report (IF relevant)

Equality Statement

Valuing diversity is essential to the British Council’s work. We aim to abide by and promote equality legislation by following both the letter and the spirit of it to try and avoid unjustified discrimination, recognising discrimination as a barrier to equality of opportunity, inclusion and human rights. All staff worldwide are required to ensure their behaviour is consistent with our policies.

Child Protection:

The British Council is a full member of Keeping Children Safe (KCS) and has achieved level 1 child safe certification. We believe that all children have the right to be protected from all forms of abuse as set out in article 19, UNCRC, 1989 and that every child matters - everywhere in the world. In line with the British Council's Child Protection policy, any appointment is contingent on thorough checks including criminal record checks, in line with legal requirements.

Disability

The British Council is committed to a policy of equal opportunity and is keen to reflect diversity of UK society at every level within the organisation. We welcome applications from all sections of the community. In line with the British Council’s Child Protection policy, any appointment is contingent on thorough checks. In the UK, and in other countries where appropriate systems exist, these include criminal records checks.  

 

Customer Service Manager

British Council Alger, Algérie

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