User Support Help Desk

SD Human Capital Alger, Algérie
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  • Secteur d'activité Services
  • Date d'expiration 06 Janvier
  • Nombre de postes 01 poste ouvert
  • Niveau de poste Débutant / Junior
  • Niveau d'étude (diplome) Licence (LMD), Bac + 3
  • Type de contrat CDI

At SD Human Capital we are looking for our client, an FMCG company, a USER SUPPORT HELP DESK.

 

Which her/his Functions will be:

  • To receive and service user incidences assigned by the User Support Coordinator to contribute to their resolution in an effective way in the least possible time. 
  • To resolve assigned incidences with the proper speed and effectiveness to guarantee the service.
  • To update the activities carried out related to the incidences assigned in the application created in order to guarantee the reliability of information and communication with the users. 
  • To maintain the necessary coordination with the User Support Coordinator to guarantee the effectiveness and the service image.

Which Requirements  the candidate should fulfill:

  • University degree.
  • Deep knowledge related to end user computing (installation and maintenance of PC’s, windows, office etc)
  • At least 2 years of experience in similar position.
  • Native in Arab and French.
  • Medium-High level of English (the candidate should be able to communicate in English by phone).

Which other Skills are we looking for:

  • Action Oriented.
  • Service Oriented.
  • Initiative.

 

What do we Offer

  • A stable project to develop a career.
  • Fix contract.
  • Retribution aligned with the position and responsibility.
  • Other benefits.

If you would like to develop your career with them, please send your CV to apply

User Support Help Desk

SD Human Capital Alger, Algérie

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