IT Help Desk Specialist

  • Nom de l'entrprise Importante entreprise
  • Secteur d'activité Distribution, Commerce
  • Lieu de travail Alger, Algérie
  • Date d'expiration 05 Janvier 2018
  • Nombre de postes 01 poste ouvert
  • Niveau de poste Responsable d'équipe| Manager / Responsable département| Confirmé / Expérimenté
  • Niveau d'étude (diplome) TS Bac +2| Licence (LMD), Bac + 3| Master 1, Licence Bac + 4| Master 2, Ingéniorat, Bac + 5
  • Type de contrat CDI
Postuler
Importante entreprise

  • Importante entreprise
  • Alger, Algérie
Voir toutes les offres de l'entreprise

 

Detailed Description:

- Install and configure specified software packages such as operating systems, business applications andother office tools.
- Initiate systems and network troubleshooting and monitoring, ensure that defective components are replaced as needed and update CRM helpdesk accordingly.
- Provide on-site and remote support to users for problems related to the network, the operator, the software, operating systems and system hardware diagnosis.
- Place support calls to network solution providers and other IT support companies as requested by the hierarchy (not applicable for multimedia).
- Communicate with suppliers as requested in order to get the necessary support regarding Brand.
- Communication interface. 
- Keep track of all existing and deployed Point of Sale (P.O.S. machines).
- Train stores team members on the system and its various applications (not applicable for multimedia).
- Assist the IT team in the pre-opening phase of new stores (not applicable for multimedia).
- Specific for Multimedia: Inspect personal computer equipment, install hardware and peripheral components such as monitors, keyboards, printers and disk drivers on user’s premises.
- Provide updates, status and completion information to the hierarchy, the problem request tracking system and/or users.

Qualifications, Experience, Skills: 
- Technical Degree in Computer Science or a related field.
- 2-3 years of experience in a similar role.
- Knowledge in configuring switches, routers, ISDN modems, Windows Applications (Exchange Server, Active Directory, Printers and other).
- Fluency in English
- Valid Driving License is a plus
- Proficiency in MS Office

Competencies: 
- Cultural Awareness.
- Customer Focus.
- Analytical Thinking.
- Attention to details.
- Change and Adaptability.
- Communication Skills.
- Teamwork.

  • Nom de l'entrprise Importante entreprise
  • Secteur d'activité Distribution, Commerce
  • Lieu de travail Alger, Algérie
  • Date d'expiration 05 Janvier 2018
  • Nombre de postes 01 poste ouvert
  • Niveau de poste Responsable d'équipe| Manager / Responsable département| Confirmé / Expérimenté
  • Niveau d'étude (diplome) TS Bac +2| Licence (LMD), Bac + 3| Master 1, Licence Bac + 4| Master 2, Ingéniorat, Bac + 5
  • Type de contrat CDI
Postuler
Importante entreprise

  • Importante entreprise
  • Alger, Algérie
Voir toutes les offres de l'entreprise

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