IT Enterprise Systems Director

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  • Secteur d'activité Services
  • Date d'expiration 25 Décembre 2017
  • Nombre de postes 01 poste ouvert
  • Niveau de poste Responsable d'équipe
  • Niveau d'étude (diplome) Master 1, Licence Bac + 4
  • Type de contrat CDI

Global Talent Consulting recherche pour une multinationale spécialisée dans le secteur des télécommunications 

Missions :


  • Successful Management of Enterprise Department objectives
  • Ensure effective evaluation, selection, and development/implementation of corporate enterprise systems, derived from user requirements to adequately support business needs at optimal cost/benefit levels and maintain internal user satisfaction.
  • Ensure appropriate solutions and technologies are running to control collection and high usage functions in daily basis to reduce potential fraud or bad debts cases
  •  Implementation of appropriate mechanism to control system availability
  •  Successful Support of business units using Information Technology
  • Implementation and management of an integrated ERP solution to manage all company’s financial and logistics aspects
  • Development and implementation of solutions Customer management systems: CRM, Loyalty, NPS, Provisioning and sales channels, to support business roadmap
  •  Development and implementation of a robust Datawarehosuing solution and business intelligence platform to support all company’s reporting and analytical requirements, and evolving smoothly to Big Data analytics and applications.
  • Development and implementation of solutions for Revenue Assurance and Fraud management and SIM BOX detection.
  •  Implement effective messaging, mechanism, service desk applications
  • Automation of company enterprise activities in areas related to Sales, HR, Call center and Finance.
  • Effective budget management, resources utilization and overtime control
  • Effective budget planning and follow-up as per CAPEX and OPEX plans and guidelines.
  • Thorough preparation for obtaining both internal and OTH financial/investment approval
  • Effective resource utilization and overtime control for all staff 
  • Duties:
  • System Availability of IT production Systems
  •  Adequately transfer knowledge to IT Systems and operations support upon migration of systems to production
  •  Third line application support to ensure availability of Business applications as per business SLA.
  • Effective problem identification and resolution processes with timely escalation to senior management.


Profil :

  • Bachelor's degree in computer science, engineering or equivalent
  • Master’s degree is a plus
  • At least 12 years of related experience in Information Technology in analysis and development.
  •  Minimum of 8 years of project management experience.
  •  Minimum of 5 years managing teams.
  • Previous experience in GSM Telecom operators.
  • Experience in Telecom IT BSS especially: CRM-Loyalty-Provisioning, Sales support, NPS..
  • Experience in ERP systems.  Oracle a plus
  • Experience in DWH and business intelligence. Teradata and informatica a definite plus
  • Experience in messaging concepts and collaboration Systems.  MS Exchange and HP Service desk a definite plus
  •  Experience in Revenue Management and Fraud systems.  RAID and SUBEX a definite plus


IT Enterprise Systems Director

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