CUSTOMER SERVICE Team Leader

  • Nom de l'entrprise Jade e-services
  • Secteur d'activité Informatique, Télécom, Internet
  • Lieu de travail Alger, Algérie
  • Date d'expiration 16 Décembre
  • Nombre de postes 01 poste ouvert
  • Niveau de poste Responsable d'équipe| Confirmé / Expérimenté
  • Niveau d'étude (diplome) Master 1, Licence Bac + 4
  • Type de contrat CDI
Postuler
Jade e-services

  • Jade e-services
  • Alger, Algérie
Voir toutes les offres de l'entreprise

Jumia is the largest online retail store in Africa with over 100,000 unique visitors a day, buying everything from Fashion to Phones. Founded in 2012 in Nigeria, Jumia's mission is to revolutionize the concept of shopping by providing customers with the best online shopping experience.


Jumia is part of Africa Internet Group, a leading global incubator of startups specialised in e-commerce. Africa Internet Group is Africa's leading internet firm, with already over 3,000 employees in over 20 African countries and huge successes such as Jumia.com, Kaymu.com, Hellofood.com, Lamudi.com, Carmudi.com and Jovago.com. It is led by top talented leaders offering a great mix of local and international talents and is backed by MTN, Millicom and Rocket Internet.


Africa is one of the fastest growing economies in the world, offering excellent opportunities in a vibrant and booming environment. Its economic growth has enabled innovative businesses to flourish and this is where Africa Internet Group steps in.


We are currently looking for a talented individual to join our team and embark on an exciting journey under our production department.

 

CUSTOMER SERVICE Team Leader  (H/F)

 

Missions du poste :

Your tasks will be to take responsibility and drive all activities related to Customer Service, including:

  • Manage a team of Customer Service agents
  • Ensure quality and consistency of customer relations
  • Report on the Customer Service KPIs.
  • Assist Selling processes for our customers and generate additional Sales
  • Coordinate information to customers browsing our websites during store discovery, order and checkout. Including after sales support.
  • Perform phone conversation with customers to answer their questions, provide information and advise them.
  • Handle special requests and complaints of customers
  • Collect and store useful data within our backend system
  • Ensure follow up through emails, phone or any required means.

Profil recherché :

  • A degree in any social science
  • 3 - 5 years Experience working at a call center setting
  • Very strong analytical skills ( Knowledge of Excel and Pivot tables a MUST)
  • Experience managing multiple teams

Avantages du poste :

  • A unique education in launching and scaling new internet concepts
  • Become part of a highly professional and dynamic team working around the world
  • An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures
  • Nom de l'entrprise Jade e-services
  • Secteur d'activité Informatique, Télécom, Internet
  • Lieu de travail Alger, Algérie
  • Date d'expiration 16 Décembre
  • Nombre de postes 01 poste ouvert
  • Niveau de poste Responsable d'équipe| Confirmé / Expérimenté
  • Niveau d'étude (diplome) Master 1, Licence Bac + 4
  • Type de contrat CDI
Postuler
Jade e-services

  • Jade e-services
  • Alger, Algérie
Voir toutes les offres de l'entreprise

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