Customer Service Supervisor

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  • Secteur d'activité Distribution, Commerce
  • Date d'expiration 26 Octobre 2017
  • Nombre de postes 01 poste ouvert
  • Niveau de poste Confirmé / Expérimenté
  • Niveau d'étude (diplome) Master 1, Licence Bac + 4| Master 2, Ingéniorat, Bac + 5

Job Responsibilities

  • Insure the daily sales reconciliation with the Customer Service
  • Supervise the Customer service team to insure the achievement of goals
  • Insure the processing of the Purchase Orders
  • Preparation of all the needed Customer Service templates
  • Preparation of the Daily Sales Report
  • Train the Customer Service team and insure their development
  • Tack and fix the Business Associates  issues and requests

Profile

Preferred qualifications / experience :

  • Bachelor Degree or other in Sales and Marketing.
  • Minimum 3 - 5 years of experience in Sales and Marketing 
  • Comprehensive Multi-Level Marketing knowledge
  • Arabic, French and English language essential
  • Other language an added advantage

Specific Personal Qualities :

  • Results orientation – good follow-up
  • Attention to details
  • Excellent listening and communication abilities
  • Planning and organization
  • Technical/Professional knowledge
  • Coaching style – not “controlling” mentality
  • Open and honest

Customer Service Supervisor

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