Service Desk Operations (MS)

Milltech Alger, Algérie
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  • Secteur d'activité Informatique, Télécom, Internet
  • Date d'expiration 21 Septembre 2017
  • Nombre de postes 01 poste ouvert
  • Niveau de poste Débutant / Junior| Confirmé / Expérimenté
  • Niveau d'étude (diplome) Master 1, Licence Bac + 4| Master 2, Ingéniorat, Bac + 5

MILLTECH is a leading telecom service company based in Algiers, Algeria, we are looking for service desk operatuion responsible with  the following criteria:

Purpose of Job Role

  • This Job Role is responsible for the coordination, support, and manage the relationships with customers and users, and
  • must be able to provide a first line of support to help the resolution of service interruptions and/or service requests from customers and users, keeping them informed about all processes for which they are interested to.
  • This direct contact with customers should also be used to identify customers’ needs and their level of satisfaction with the service they are given.

Behavioral competences

  • Delivering Results & Meeting Customer Expectations
  • Following Instructions & Procedures
  • Analyzing
  • Applying Expertise & Technology
  • Working with People
  • Active listening
  • Straightforward Communication

Applicable process connected to Job Role

  • Event Management
  • Incident Management
  • Change Management
  • Access Management
  • Operational Process Activities

Job role competences (ability to)

  • Event Management
  • 1st level Incident Management
  • 1st Level Technical Operations
  • 1st Level Assurance Support activities
  • 1st Level Customer Experience Management

Wide knowledge & skills (from own Functional Area)

  • Knowledge sharing & Collaboration Skills
  • French and English skills
  • Base knowledge on SQL
  • Base knowledge on Unix/Linux/Windows
  • Trouble Ticket Management Tools
  • Problem determination and troubleshooting
  • Telecommunication Business Process understanding
  • Being able to Coordinate Rapid Service Restoration

Service Desk Operations (MS)

Milltech Alger, Algérie

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