1st Level Operations (MS)

Milltech Alger, Algérie
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  • Secteur d'activité Informatique, Télécom, Internet
  • Date d'expiration 21 Septembre 2017
  • Nombre de postes 01 poste ouvert
  • Niveau de poste Débutant / Junior| Confirmé / Expérimenté
  • Niveau d'étude (diplome) Licence (LMD), Bac + 3| Master 1, Licence Bac + 4

MILLTECH is a leading telecom service company based in Algiers, Algeria, we are looking for a First Level Operations (MS) respnosible as per the following criteria:

Purpose of Job Role

This Job Role is responsible for the coordination, support, management, and execution of 1st Level proactive and reactive maintenance activities to ensure that services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels. This activity also ensures that distribution transmissions are being delivered to the Ericsson demarcation point as per SLA.

It performs CONTINUOUS resource and service status and performance monitoring to proactively detect possible failures and act upon them to ensure 1st level restoration and repair.

Behavioral competences


  • Delivering Results & Meeting Customer Expectations
  • Following Instructions & Procedures
  • Analyzing
  • Applying Expertise & Technology
  • Working with People

Applicable process connected to Job Role

  • Event Management
  • Incident Management
  • Change Management
  • Access Management
  • Operational Process Activities

Job role competences (ability to)

  • Event Management
  • 1st level Incident Management
  • Remote Site Access Control
  • 1st Level Legal Request Execution
  • 1st Level Billing Operations
  • 1st Level Assurance Support activities
  • 1st Level Customer Experience Management

Wide knowledge & skills (from own Functional Area)

  • Knowledge sharing & Collaboration Skills
  • French and English skills
  • SQL
  • Unix/Linux/Windows/Vmware/HPUX/Solaris
  • Trouble Ticket Management Tools
  • Basic knowledge on ASM (automatic storage management) option and clusterware oracle (crs)
  • Basic database administration tasks: tablespace management, file system management, database check , kill session , connectivity analysis
  • Problem determination and troubleshooting
  • Telecommunication Business Process understanding

1st Level Operations (MS)

Milltech Alger, Algérie

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