Customer Service Agent - Jumia (Full Time )

Jade e-services Alger, Algérie
  • Secteur d'activité Services
  • Date d'expiration 09 Août
  • Nombre de postes 01 poste ouvert
  • Niveau de poste Débutant / Junior| Jeune diplômé

Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers.

Our platforms consist of our marketplace, which connects sellers with consumers, our logistics service, which enables the shipment and delivery of packages from sellers to consumers, and our payment service, which facilitates transactions among participants active on our platform in selected markets. Through our online platforms, consumers can access a wide range of physical and digital goods and services, fashion, electronics, beauty products and also hotel and flight bookings or restaurant delivery.

With over 3,000 employees in 14 countries spanning across 6 African regions, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact for Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. We are looking for talented people with a passion for Africa to join our team and embark on our exciting journey!

 Main Responsibilities :

  • Respond to customer questions in a timely manner either via phone, email and chat.
  • Attract potential customers by answering product and service questions in regards to services offered; suggesting information about alternative services.
  • Resolving product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Challenging and influencing hotels to improve service level and operational standards.
  • Building and maintaining strong working relationships with levels of staff at the client hotel.
  • Completing service reports by collecting and reporting on call log information.
  • Managing oneself and tracking progress with Excel spreadsheets/Smart sheet.
  • Creating trust with all partners.
  • Building and leading cross-functional teams that are able to anticipate and deliver solutions to client issues.


Required Skills & Qualifications  :

A successful candidate will fulfill the following requirements :

  • Previous Call Center/ Customer service/ hospitality experience is a plus.
  • Ability to meet demanding customer service targets
  • Independent and resourceful
  • Strong drive and leadership
  • Impeccable communication skills (spoken and written)
  • Exceptional organizational skills
  • A good understanding of statistics and logic
  • Proficiency in Microsoft Excel
  • Ability to work independently and in a team
  • Ability to develop relationships with 3rd parties and the hotel teams.
  • Mentality of client service and taking responsibility beyond direct duties.
  • High level of motivation, determination and commitment.


 We Offer :

  • You will belong to an international talented team, evolving in a fast-paced environment. Our people are inspiring, ready to take challenge, and will support you in working on an international scale impacting tens of millions of revenue and users. Our commitment to our teams is to turn everyone into the finest in their area by providing constant support.
  • We will offer you a second home where you will find opportunity for growth and career development. Benefit list includes (but is not limited to) health insurance, parental bonus, snacks, fruits and bonuses based on your excellent results.
  • We are passionate about what we do, and we have fun while doing it. And above all, we believe that nothing is impossible. 


Customer Service Agent - Jumia (Full Time )

Jade e-services Alger, Algérie

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