IT Services & Programs Management Supervisor

DHL Algerie Alger, Algérie
Postuler
  • Secteur d'activité Services
  • Date d'expiration 01 Août
  • Nombre de postes 01 poste ouvert
  • Niveau de poste Confirmé / Expérimenté
  • Niveau d'étude (diplome) Master 2, Ingéniorat, Bac + 5

Key activities/goals:

  • Manage and Implement all Technical Services and Programs to support business objectives in line with global and regional strategies.
  • Manage the project locally from the Project initiation phase to the Hypercare phase.
  • Communicate regularly with Regional Team to ensure full alignment with the MENA regional objectives.
  • Escalate all risks and problems impacting the business immediately.
  • Be present and meet daily with other Business Functions (Commercial, HR, Finance, Ops & CS) to provide updates on projects and receive feedback and gather any technical requirements, concerns, risks, enhancements.

Typical measures/achievements:

  • Manage the country IT infrastructure projects/programs
  • Ensure new service/application successful deployment
  • Coordinate with MENA BIT management.
  • New infrastructure service validation and testing
  • Support post infrastructure service deployment.
  • Ensure global standard for IT infrastructure.
  • IT CAPEX/OPEX tracking for the country
  • Post implementation support for application deployment.
  • Keep track of all SLAs with the suppliers and ITS
  • Provide reporting on regular basis
  • Plan and oversee all hardware, software and service purchases in line with the Regional and Country budget
  • Plan the provision of security, availability, resilience and performance
  • Provide advices and recommendations on the selection of network related hardware and software
  • Coordinate and follow up with the support team to resolve issues in a timely manner
  • Negotiate contract with the vendor/supplier
  • Escalate problems and incidents as needed
  • Participate in IT/IS strategy planning
  • Contribute to IT/IS budget in a timely manner in accordance with the company planning cycle and regional schedules.
  • Ensure non-violation of the Service Level Agreements

Skills / Qualifications:

Key capabilities:

  • Strong Technical Background in infrastructure operations Network (LAN/WAN) / Telephony/Systems, Programming and Applications
  • Solid Project Management Capabilities
  • Cost & Budgeting Skills
  • Ability to work independently and being an effective team member.
  • Strong organizational skills and high attention to details
  • Time management Skills.
  • Ability to take initiatives, prioritize tasks and projects, manage multiple projects
  • Written & Spoken Communication Skills
  • Preferred: DHL Product/Services/Applications knowledge

Expected years of experience:

  • 8-10 years

Educational Qualifications:

  • Mandatory: Bachelor of Computer and Systems Engineering/Computer science (B+5.Eng)

  • Preferred: Project and/or Program Management Certifications (PMP or Prince II)

 

 

 

IT Services & Programs Management Supervisor

DHL Algerie Alger, Algérie
Postuler

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