• Club des pins, Staoueli, Alger, 16000. Algérie.
  • Services
  • De 250 à 499 personnes employés

Superviseur Réception

Vous ne pouvez pas postuler à une offre expirée
  • Nom de l'entrprise Hôtel Sheraton
  • Secteur d'activité Services
  • Lieu de travail Alger, Algérie
  • Date d'expiration 18 Juin
  • Nombre de postes 01 poste ouvert
  • Niveau de poste Confirmé / Expérimenté
  • Niveau d'étude (diplome) Licence (LMD), Bac + 3| Master 1, Licence Bac + 4

Superviseur Réception

 

Missions:

  • Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
  • Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP, MYSTIQUE) to resolve issues, delight, and build trust.
  • Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
  • Address guests' service needs in a professional, positive, and timely manner.
  • Speak to guests and co-workers using clear, appropriate and professional language.
  • Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
  • Talk with and listen to other employees to effectively exchange information.
  • Provide assistance to coworkers, ensuring they understand their tasks.
  • Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
  • Process all guest check-ins by confirming reservations in computer system (e.g., Fidelio, PMS, FOSSE, OPERA), verifying guest identity, requesting form of payment, assigning room, and issuing room key in accordance with property policies and procédures.
  • Secure valid form of payment (e.g., credit card, cash) prior to issuing room key.
  • Advise guest of any messages (e.g., voicemail, mail, faxes) received for them, and send to room if required.
  • Activate room keys using electronic key machine (e.g., Saflok) and reissue new room keys to guests as necessary (e.g., lost key) by verifying guest identity and using electronic key machine.
  • Verify and adjust billing for guests.
  • Accommodate requests for room changes when possible.
  • Assign room according to guest request and preferences whenever possible.
  • File guest paperwork or documentation..
Profil:
  • Degree in hospitality management
  • At least 3 year of related work experience
  • Integrity, Positive Demeanor, Computer Skills, Customer Service Orientation, Diversity Relations
 

 

Vous ne pouvez pas postuler à une offre expirée
  • Nom de l'entrprise Hôtel Sheraton
  • Secteur d'activité Services
  • Lieu de travail Alger, Algérie
  • Date d'expiration 18 Juin
  • Nombre de postes 01 poste ouvert
  • Niveau de poste Confirmé / Expérimenté
  • Niveau d'étude (diplome) Licence (LMD), Bac + 3| Master 1, Licence Bac + 4
  • Club des pins, Staoueli, Alger, 16000. Algérie.
  • Services
  • De 250 à 500 employés