Manager of Customer Base Management

Vous ne pouvez pas postuler à une offre expirée
  • Nom de l'entrprise eTalent Recrutement & Evaluation
  • Secteur d'activité Services
  • Lieu de travail Alger, Algérie
  • Date d'expiration 13 Octobre
  • Nombre de postes 01 poste ouvert
  • Niveau de poste Cadre dirigeant
  • Niveau d'étude (diplome) Master 1, Licence Bac + 4| Master 2, Ingéniorat, Bac + 5

eTalent is hiring for a multinational company leader in the design, installation and optimization of mobile radio networks a :

Manager of Customer Base Management

Missions : 

  • Contribute to the development of a customer value management strategy and implement it to maximise customer lifetime value and the contribution of the customer base to overall services revenue.
  • Defining and executing cross- and up-sell direct marketing campaigns e.g. upsell voice customers to bigger voice bundles, cross-sell data bundles into the voice base.
  • Manage customer value segments discretely & manage loyalty programs and partnerships
  • Lead capability development/ define the capability strategy based on commercial improvement programs.
  • Architect the development of a blueprint for segmented offer management & fulfilment by scoping out the charging/provisioning layer.
  • Integrate output through campaign management, charging and provisioning platforms, by translating CBM objectives to IT / Technical teams.

 

Profile :

  • University degree or equivalent qualifications, preferably with marketing or commercial subjects 
  • Outstanding commercial management skills, numerate, analytical
  • Demonstrated leadership of an established and successful CBM function in any operator recognised as leader in CBM
  • Expertise in CBM methodology, principles, capabilities, and techniques.
  • Ability to create, lead and inspire high-performing teams.
  • Prior experience of mobile industry retention dynamics (direct and indirect channels) advantageous, and in particular proactive retention activity
  • Ability to influence director level staff in group and 1:1 situations
Vous ne pouvez pas postuler à une offre expirée
  • Nom de l'entrprise eTalent Recrutement & Evaluation
  • Secteur d'activité Services
  • Lieu de travail Alger, Algérie
  • Date d'expiration 13 Octobre
  • Nombre de postes 01 poste ouvert
  • Niveau de poste Cadre dirigeant
  • Niveau d'étude (diplome) Master 1, Licence Bac + 4| Master 2, Ingéniorat, Bac + 5