Customer Executive

Vous ne pouvez pas postuler à une offre expirée
  • Nom de l'entrprise eTalent Recrutement & Evaluation
  • Secteur d'activité Services
  • Lieu de travail Annaba, Algérie
  • Date d'expiration 29 Septembre
  • Nombre de postes 01 poste ouvert
  • Niveau de poste Débutant / Junior

eTalent is hiring for a multinational company specialized in shipping an :

Customer Executive 

Missions :

  • Act as a primary point of contact for customers be the Customer advocate internally in the company.
  • Be fully responsible for customer satisfaction, own, manage all customer facing activities.
  • As part of Commercial Intelligence - build strong relationships with customers, gain an understanding for their business, service needs, drivers and desires and leverage this to engage in discussions about new business opportunities and competitor/market intelligence.
  • Ensure smooth execution of the whole shipment lifecycle, by working closely with customers and internal support groups to achieve customer satisfaction goals through pro-active resolution handling and Issue resolution ownership.
  • Understand claims policy and its impact on company assets and guide customers best possible through any potential claim situation
  • Understand and be familiar with local KPIs and act in line with set targets. Drive continuous improvements opportunities.
  • Monitor agreed service levels, and identify root cause when targets are not met, advise management of potential service failures and / or trends.
  • To always behave in a manner consistent with and loyal to the company values.

Profile :

  • Fluent English
  • An energetic candidate who will grow along with the company, possessing qualifications below:
  • Minimum 1-2 years’ experience in logistic field. Customer service is a plus.
  • Possess excellent communications i.e. verbal, written ,adequate skill in English with interpersonal skill.
  • Open minded and high ability to handle change and challenges smartly.
  • Proactively, energetic, hunger and fast to learn new things and adaptable to daily working when require

 

Vous ne pouvez pas postuler à une offre expirée
  • Nom de l'entrprise eTalent Recrutement & Evaluation
  • Secteur d'activité Services
  • Lieu de travail Annaba, Algérie
  • Date d'expiration 29 Septembre
  • Nombre de postes 01 poste ouvert
  • Niveau de poste Débutant / Junior