Customer Service Executive

  • Nom de l'entrprise eTalent Recrutement & Evaluation
  • Secteur d'activité Services
  • Lieu de travail Alger, Algérie
  • Date d'expiration 27 Janvier 2017
  • Nombre de postes 01 poste ouvert
  • Niveau de poste Confirmé / Expérimenté
  • Niveau d'étude (diplome) Master 1, Licence Bac + 4| Master 2, Ingéniorat, Bac + 5

eTalent is hiring for a multinational company specialized in shipping an :

Customer Service Executive

 

 Key Responsibilities  :


• Ensure all day-to-day communication with our customers, sales and other relevant departments is handled immediately and in an efficient manner. 
• Ensure customer satisfaction and loyalty through excellent communication and the most efficient process execution. 
• Take responsibility for the execution of the shipment lifecycle process incl. cross functional coordination. 
• Execute efficient processes in accordance with legislation, company policies and standard operating procedures. 
• Act as a primary contact for customers needing release of documents
• Ensure quick customers handling at front office
• Print and release documents (Negotiable bill of lading/Waybill/Receipt for shipment/Certificates/Delivery orders/Release orders/Arrival notices sent no later than 24 hours after vessel call).
• Print and release invoices.
• Receive payments for non-credit customers. 
• Be aware off and drive continues improvement opportunities.
• To always behave in a manner consistent with and loyal to the A.P. Moller– Maersk values.
• Ensure data quality as per ML standard and objectives 
• Handle & follow up the IMO cargo by informing the customer before the vessel arrival and collect and file the “letter of engagement”
• Follow up on longstanding and contact customers in order to speed up the container’s restitution
• Ensure Manifest printed before vessel call and delivered to all concerned parties 
• Supervise & coordinate outsourced tasks and ensure respect of KPIs and outsources SOPs.
• Control vessel invoicing and consignee codes
• Ensure smooth execution of the whole shipment lifecycle (EXP/IMP), by working closely with customers and internal support groups to achieve customer satisfaction goals through pro-active resolution handling and Issue resolution ownership.


 
Who we are looking for:

  • The ideal candidate will be a person who has strong business and customer understanding.
  • An individual, who focuses on constant improvements and has a flexible mind.
  • The candidate should also be efficient, decisive, detail oriented, result oriented, service minded and strive to have high customer satisfaction, while meeting personal and company expectations.
  • The applicant needs to have a strong drive to give our customers a world class service.  
  • Nom de l'entrprise eTalent Recrutement & Evaluation
  • Secteur d'activité Services
  • Lieu de travail Alger, Algérie
  • Date d'expiration 27 Janvier 2017
  • Nombre de postes 01 poste ouvert
  • Niveau de poste Confirmé / Expérimenté
  • Niveau d'étude (diplome) Master 1, Licence Bac + 4| Master 2, Ingéniorat, Bac + 5