• Informatique, Télécom, Internet

IT Operations Engineer

Vous ne pouvez pas postuler à une offre expirée
  • Nom de l'entrprise Ericsson Algérie
  • Secteur d'activité Informatique, Télécom, Internet
  • Lieu de travail Alger, Algérie
  • Date d'expiration 18 Février
  • Nombre de postes 01 poste ouvert
  • Niveau de poste Confirmé / Expérimenté
  • Niveau d'étude (diplome) Master 1, Licence Bac + 4| Master 2, Ingéniorat, Bac + 5

Job purpose:

  • Ericsson is seeking Operations Engineer to support Telco Digital BSS Operations with following core job purpose:
  • Monitoring alarms and performance of complex Telecom BSS systems, initiate trouble tickets (TT) in case of any issues with monitored nodes, escalate to Level 2 support for unresolved issues
  • Responsible for the coordination, support, management and execution of proactive and reactive maintenance activities to ensure that services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.
  • Duties and responsibilities
  • 24x7 proactive monitoring of Telecom BSS Stack including CRM, Billing Application, Charging Application, Mediation and Activation, Order and Catalog System, Customer and Partner Management, B2B and B2C Channels Management etc and IT Infrastructure of Operating Systems, Server, Storage, Networking equipment’s at minimum 
  • Monitoring includes telecom services and components alerts configured in the IT Service Management tool and escalating the same to the concerned resolver group based on the reference document provided by the stakeholders
  • Incident Management
  • Forward technical support issues that cannot be addressed to the appropriate technician (Level 2 or Escalation Team).
  • Forward the technical issues to cross established internal support team as well
  • Enhance the documented internal procedures
  • Focus on enhancing the automation of manual activities of Telco BSS Operations
  • Prior experience delivering the support service on any industry standard Service Management suite as Service Now, BMC, Manage Engine etc is mandatory.
  • Prepare and maintain Documentation, Reports, and provide follow up status on identified tasks
  • On time Escalation and Reporting of alerts according to Incident Management process
  • Experience of coordinating with Customer, Incident, Problem and Change Managers
  • Experience of executing the technical tasks from the defined standard operating documentation 
  • Essential Communication Skills.

Skills:

  • 2-3 years of experience in an IT Telco as Operations Engineer
  • Understanding of SLA (Service level Agreement) concept
  • Knowledge sharing & Collaboration Skills
  • Advanced understanding and development experience of web service, soap protocol

Education:

  •  Science or Engineering Graduate
Vous ne pouvez pas postuler à une offre expirée
  • Nom de l'entrprise Ericsson Algérie
  • Secteur d'activité Informatique, Télécom, Internet
  • Lieu de travail Alger, Algérie
  • Date d'expiration 18 Février
  • Nombre de postes 01 poste ouvert
  • Niveau de poste Confirmé / Expérimenté
  • Niveau d'étude (diplome) Master 1, Licence Bac + 4| Master 2, Ingéniorat, Bac + 5
  • Informatique, Télécom, Internet