CVM Administrator

Job  Purpose:

• Participate on development and delivery of CVM strategy by designing and launching BTL campaigns through recommendations supported by in-depth analytics of customer bases across customer lifecycle journey with the objective of maximizing customer Satisfaction  and revenue potential at each customer journey stage.

Key Activities:
 

Prepaid Base management

• Participate on Development  and the delivery of  CVM strategy

• Work with product owners to understand base management and retention campaign requirements for  users

•  Input into proposition development carried out by  product owners and advise of Base Management implications for prepaid customers during discussions regarding prioritization between specific initiatives

•  Lead reporting and forecasting of; CVM revenue, volume and value, x-sell / up-sell for all Postpaid  customers

•  Establish and continuous enhance of the capability tool (campaign management tool and inbound manager tool) , set required to deliver base management strategy today and tomorrow, build the customer and financial investment cases and own the commercial requirements for delivery.

BTL Go  to Market

The launch BTL campaigns on market require a complete coordination between several departments of Djezzy. This coordination will be materialized by a check-list of launching :

•  Establishment of campaign brief

• BTL Products technical tests  and UAT

• Training of Customer services if required

• Brief to BLS team

• Launch and follow up of BTL campaign

Innovation

•  Maintaining a benchmark of CVM innovations around the local and international markets,

• Technology transformation, etc.

 
SKILLS:

• Bac + 4 and More

• (Three (03)  years of relevant experience  in CVM

Specific to the job:

•  Ability to steer projects to drive productive outputs

• Should have an entrepreneurial spirit

• Able to work under stress

Linguistic skills:

•  English, French and Arabic: written and spoken 

• Very good knowledge of Microsoft office package

Les déclarations ci-dessus permettent de décrire la nature générale et le niveau de travail et d’efforts entrepris par le détenteur de ce poste. Elles ne peuvent être considérées comme des listes exhaustives de toutes les responsabilités, devoirs et aptitudes requis du personnel ainsi classé. Ces derniers critères ne sont pas non plus fixes; les changements auront lieu avec le temps

Travailler chez VEON exige un haut niveau d'éthique professionnelle, le respect de nos obligations légales, de nos valeurs, de notre code de conduite, ainsi que des politiques et procédures de conformité. Notre esprit de pionnier est incarné par nos valeurs à savoir : être centré sur le client, entreprenant, innovateur, collaboratif et honnête. Être véridique exige que nous agissions de façon éthique, honnête et intègre.