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IT Manager

  • Lieu de travail Alger, Algérie
  • Date d'expiration 04 Novembre
  • Niveau de poste Confirmé / Expérimenté
  • Secteur d'activité Services
  • Niveau d'étude (diplome) Master 1, Licence Bac + 4
  • Nombre de postes 01
  • Type de contrat CDI

British American Tobacco is looking for an IT Management , for his Head Office in Algiers.

Monitor the Service Level Agreements (SLA) and ensuring that they meet the required levels;

Ensure that all IT Service Management processes, Operational Level Agreements (OLA) and Underpinning Contracts are appropriate for the agreed service level target.

Main Missions : 

  • Supervise Service Performance against the SLAs and OLAs;
  • Support Service Level review process with both the IT Customer and Service Provider , witch includes :  
  1. review outstanding actions from previous Reviews
  2. current performance
  3. review Service Levels and targets (where necessary)
  4. review underpinning agreements and OLAs as necessary
  5. agree with appropriate actions to maintain / improve Service Levels
  • Coordinate troubleshooting;
  • Support any actions required to maintain or improve Service Levels;
  • Act as co-ordination point for changes to Service Levels required (i.e. extra support hours required by the Customer, reduced Levels of Service over a period of maintenance required by the Service Provider etc.);
  • Ensure that appropriate changes are assessed for their impact on service levels;
  • Accommodate Service Improvement Plans / Programs within the Service Level Management processes.
  • Team management of 3 subordinates.

and also : 

  • Manage services across pillars;
  • Own the Local Service Catalogue throughout the Sales and Operational Planning cycle and engages with IT Demand for capturing any demand signals;
  • Manage local services suppliers, including manage workplace services, if locally delivered;
  • Ensure fulfilment of services as per SLA, monitor and capture performance via Service Reviews
  • 1st level escalation points and focus for any end market engagement activities;
  • Monitor and ensure compliance for control navigator / audit items related to IT Services processes.

Requirements : 

  • In a regular situation with the military administration
  • Master Degree or Equivalent at Computer Science or a Related Field;
  • from 3 to 5 years at least of relevant experience 
  • Mastering both Languages : French - fluent, English - Fluent;
  • Located in Algiers
  • Managerial experience with be nice to have. 
  • ITIL knowledge  will be a plus;
  • Ability to work under pressure, handle stressful situations in a calm manner;
  • Communication skills oral, written, presentation, facilitation;
  • A good understanding of the organisation services provided and customers/users;
  • Innovative thinking with service quality and its improvement within limits of costs and business direction.

 

 

  • Lieu de travail Alger, Algérie
  • Date d'expiration 04 Novembre
  • Niveau de poste Confirmé / Expérimenté
  • Secteur d'activité Services
  • Niveau d'étude (diplome) Master 1, Licence Bac + 4
  • Nombre de postes 01
  • Type de contrat CDI

Bring
your difference

Quel que soit votre profil, c'est votre personnalité qui fera la différence. Afin de répondre à nos challenges stratégiques, nous avons besoin de collaborateurs talentueux qui ont une vision claire et font preuve d'enthousiasme et de créativité pour être toujours plus performants au sein d'une entreprise où il fait bon vivre.

Carrières

British American Tobacco Algérie est régulièrement à la recherche de talents exceptionnels. Si vous avez le goût du challenge et que vous désirez travailler dans un environnement dynamique et varié, consultez notre rubrique «carrières»

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