Customer Service Officer - CSO

  • Nom de l'entrprise BASF Construction Chemicals Sarl
  • Secteur d'activité Industries
  • Lieu de travail Alger, Algérie
  • Date d'expiration 05 Octobre
  • Nombre de postes 01 poste ouvert
  • Niveau de poste Confirmé / Expérimenté
  • Niveau d'étude (diplome) Formation Professionnelle

We are the world's leading chemical company because we offer intelligent solutions for our customers and for a sustainable future. We connect and develop people with diverse talents all over the world. For you, this means a variety of ways to advance. Not only your performance but also your personality matter to us, without regard to gender, age, origin, sexual orientation, disability or belief. At BASF, careers develop from opportunities.

What you can expect :

  • Be the main order contact partner for customers for managing day to day order enquiries and for executing deliveries according to the agreement between BU and the customer
  • Be responsible and accountable for the order entry, preparation, creation, check, and validation until delivery note creation using hands-free order processes where ever possible
  • First availability check and order confirmation (according to BU guidelines). In case of deviations of availability ensure timely information to customers
  • Provide relevant information for the dispatch and fulfillment (batch identification, export management, shipping documents and transport organization)
  • Clarify and/or support lift of order blocks with full respect to the BU Business Rules Management system and clear understanding of BASF guidelines (credit blocks, dunning block, export restriction etc.)
  • Issue credit / debit notes for customers based on NCM cases or a business decision
  • Generate additional sales by offering standardized products in the course of regular customer interaction; supply technical information packages or commercial and technical marketing material

 What we expect :

  • Place a customer non-conformance in the SAP QM system according to the guidelines of the BU and ensure consequent communication to the customer and diligent closing of the non-conformance case
  • Ensure data is recorded via PASTIS web and contribute to data quality by regular review of relevant information for order management
  • Gather relevant data according to BU guidelines and enter data into BU system (e.g. CRM)
  • Act as advocate for all aspects of safe practice. Ensures safety of self and others through rigorous use of safe practices and procedures with personal ownership and responsibility.
  • Vocational training or equivalent with commercial background Working Experience
  • IT skills: SAP R/3 – SD – QM, standard applications (e.g. Microsoft office, Outlook), web applications (e.g. Pastis web, CRM tools), e-commerce.
  • 3 to 5 years of work experience.

 We offer :

  • Responsibility from day one in a challenging work environment and on-the-job training as part of a committed team. Competitive compensation including attractive benefits as well as excellent career opportunities in an international company.
  • Join the best team with more than 110,000 other minds to connect with globally.
  • Explore your BASF career options at basf.com/career.

 

  • Nom de l'entrprise BASF Construction Chemicals Sarl
  • Secteur d'activité Industries
  • Lieu de travail Alger, Algérie
  • Date d'expiration 05 Octobre
  • Nombre de postes 01 poste ouvert
  • Niveau de poste Confirmé / Expérimenté
  • Niveau d'étude (diplome) Formation Professionnelle