Process & Quality:

• Knowledge of various processes used in Network Operations will be added advantage.

Soft Skills:

• Analytical skills like logical thinking, problem solving & handling assignments are mandatory.

• Excel, report generation, trend and analysis is mandatory.

• Fluency in English Language oral and written communication skills are must.

Responsibilities:

• Resolution of trouble tickets raised by Customer 

• Fault management on all NEs and follow up with support in case of escalated cases.

• Node Health Checks, Node backups , Node Inventory

• Analysis of Network performance issues

• Implement network changes as per the CR process                     

• Support new Network node integrations and Acceptance. 

• Ensure current license and software versions are suitable for the present network requirement.

• Able to verify and execute the plan provided by planning team.

• Capacity management and reporting in case of possible breach in capacity. 

• Validating and maintaining the Known Error Database (KEDB) for DWDM Nodes.

• Identify root cause of Priority 1 and Priority 2 Incidents and recommend appropriate resolution action and other events that Customer identify as requiring Root Cause Analysis (RCA).  

• Available on Call, standby as per Engineer Roster to support to fix network issues