IT Support specialist

  • Nom de l'entrprise Abdi Ibrahim Remede Pharma
  • Secteur d'activité Industries
  • Lieu de travail Algérie| Alger, Algérie
  • Date d'expiration 10 Septembre
  • Nombre de postes 01 poste ouvert
  • Niveau de poste Confirmé / Expérimenté
  • Niveau d'étude (diplome) Master 2, Ingéniorat, Bac + 5
  • Type de contrat CDI

The context of the mission: Within the Information Technology Department, the IT Support Specialist is in charge:

Activities:

  • Administer and manage all technical domains around Windows, Linux and ESX Vmware. Sharing systems and files server.
  • Fully support, configure, maintain and upgrade corporate customer’s networks
  • Support and administer third-party applications
  • Monitor network performance
  • Set up user accounts, permissions and passwords
  • Resolve problems reported by end user
  • Support users and IT assistance.
  • IT as a service.
  • Ensure that operating procedures are up to date
  • Ensuring the evolution of capacities and anticipating future needs in
  • function of the new activities of the support.
  • Ensure the proper functioning of industrial applications (software of pharmaceutical production equipment)
  • Manage the evolution of IT systems and all support
  • Organize incident and request management.
  • Participate in the evolution of tools (ticket management, incident management, knowledge base, inventory, supervision, monitoring ...).
  • Inventory management and tracking of assignments and restitution of IT equipment
  • Manage and ensure the performance of evolution projects

 Job Description

· Security:

  •  Set up and control security procedures (access rights, words
  • passwords, authorizations ...).
  • Ensure compliance with the terms of the computer charter.
  • Respect safety standards and procedures

· Tips and documentation:

  • It ensures a role of advice, assistance, information, training and alert.
  • Establishments user manuals
  • Guarantor of customer satisfaction

Profile:

  •  Experienced with 5 years experience as IT support and several years as system, security and network administrator.
  •  Technical mastery of Windows environments (server and client), Active Directory domain controller, LAN network, WLAN, WAN, VPN, VoIP, FH interconnection architecture, security, office automation, virtualization, Cisco, Fortinet appliance, backup system, printing, antivirus, ...
  • Good practice of the applications (example: GPLI, Nagios, What's UP…), Management system of incidents (ManageEngine ...).
  • NAS Storage architectures.
  •  Master SAP systems.
  •  Autonomous, Spirit of Engineering.
  •  Good editorial ability, English recommended.
  •  Overall technical mastery of good level.
  •  Synthetic spirit and rigor.
  •  Very good relationship with users and with partners.
  •  Quality, priority management and respect for SLAs.
  •  Know how to analyze, diagnose, plan.
  •  Management of confidentiality.
  • Organizational capacity.
  • Nom de l'entrprise Abdi Ibrahim Remede Pharma
  • Secteur d'activité Industries
  • Lieu de travail Algérie| Alger, Algérie
  • Date d'expiration 10 Septembre
  • Nombre de postes 01 poste ouvert
  • Niveau de poste Confirmé / Expérimenté
  • Niveau d'étude (diplome) Master 2, Ingéniorat, Bac + 5
  • Type de contrat CDI
  • Adresse : 02 route de douira, baba hassen Alger 16000
  • Industries
  • De 100 à 250 personnes employés